At Kirkwood Water, we focus on delivering three main services to keep our community’s water system safe, efficient, and reliable:

• Clean, Safe Drinking Water: We conduct regular testing and monitoring to ensure your water meets or exceeds all safety standards. Your health is our priority.
• Infrastructure Maintenance and Upgrades: Our dedicated team maintains and enhances water infrastructure to prevent issues and improve efficiency, minimizing service disruptions.
• Transparent Communication: We’re committed to keeping you informed. From water quality updates to maintenance alerts, we prioritize open communication to support our community’s needs.

We strive to make every aspect of your water service experience easy, transparent, and accessible.

1. Manage Your Service and Billing
   Access tools to set up or transfer service, review bills, and manage payments online.

2. Stay Informed About Water Quality
   Learn more about the quality of Kirkwood’s water, view our annual report, and see how we meet safety standards.

3. Report Issues or Request Service
   If you’re experiencing water issues or have questions, our team is here to help. Call us during regular business hours at 314-984-5936, after hours at 314-822-5858, or report a concern through our mobile app KirkwoodKonnect.

To ensure efficient service, all water-related service requests, including those under the St. Louis County service line program, require a scheduled appointment. Please follow the guidelines below:

• Scheduling Appointments: Appointments must be scheduled at least 24 hours in advance by:

  • Completing our Online Appointment Request Form.
  • Calling the Water Division at (314) 984-5936 during business hours, Monday–Friday, 7:30 a.m. to 4:00 p.m.

• Daily Appointment Hours:

  • Appointments are available between 8:30 a.m. and 2:00 p.m. (1:00 p.m. for tap requests).
  • A 30-minute buffer is scheduled between appointments to allow for extended service or travel time.

• Excavation Requirements for Contractors: For scheduled appointments that require excavation work, please note the following:

  • Completion Requirement: Contractors must complete all necessary excavation prior to the scheduled appointment. If additional excavation is required at the time of the appointment, the appointment may be cancelled, and a $100 penalty fee may apply. This fee covers employee wages for lost time, vehicle wear, and a 15% administrative fee.
  • Rescheduling: If a penalty fee is incurred, it must be paid in full before the contractor can reschedule the appointment.
  • Safety Compliance: All excavations must comply with OSHA safety regulations. City employees will not enter any excavation deemed unsafe, based on their judgment.

• Special Inspection Requirements: For new construction, final grade and sod installation must be complete before scheduling a Final Site Inspection. While this will not delay occupancy permits, it will delay the release of the $5,000 deposit from the Building Division.

Our team provides a range of services to meet both residential and commercial water needs. Below is a list of service requests supported by the Kirkwood Water Division:

Your service line connects your property to Kirkwood’s water system. It’s essential to know the material of your service line because older lines made of lead or galvanized materials may pose health risks. Here’s what you need to know:

Service Line Classifications:

• Confirmed: Lead
• Confirmed: Galvanized
• Unknown: Possibly Lead or Galvanized

If your service line is classified as lead or galvanized, please read the following important information regarding health effects and steps to reduce exposure to lead in drinking water:

• Health Effects of Lead: Exposure to lead affects all ages, especially children and pregnant women, increasing risks for developmental and health issues. Although lead in drinking water is rarely the sole cause of lead poisoning, it can significantly contribute to overall exposure, particularly in infants.
• Steps to Reduce Lead Exposure:
  • Flush Your Water: Run cold water for 15–30 seconds after it hasn’t been used for several hours.
  • Use Cold Water for Cooking: Avoid using hot tap water for cooking or making baby formula, as lead dissolves more easily in hot water.
  • Consider a Lead-Reducing Filter: A certified NSF/ANSI 53-2021 filter can reduce lead levels if necessary.

Assistance and Identification:

• Identify Your Service Line: Use a visual inspection, scratch, and magnet test to identify your line material. Link to instructional video and guides.
• Request an Inspection: Schedule an inspection by emailing leadservicelines@kirkwoodmo.org if you need help identifying your service line.

Financial Assistance for Lead Service Line Replacement:
Through grants and low-interest loans funded by the Department of Natural Resources, Kirkwood Water is seeking financial assistance to help residents with lead service line replacements. We’ll notify eligible households as funds become available. Contact us at leadservicelines@kirkwoodmo.org for more information.

Ongoing Projects

Rayner & Taylor Young
Construction Contract awarded to K. J. Unnerstall Construction
Construction: Ongoing - 70% complete

Big Bend (JL Contracting)
Construction Contract awarded to JL Contracting
Construction: Ongoing - 95% complete

Upcoming Projects

Park 1 Pump Station
Design is 100% complete
Estimated Construction Start Date - Fall 2025

Lockett Road
Design Start Date - Mid-December 2024

Woodgate Drive
Design Start Date - Mid-December 2024

How can I set up or transfer my water service?
Visit our Service & Billing page for detailed instructions, or contact Utility Billing directly at 314-822-5843 for personalized assistance.

What should I do if I notice low water pressure?
Contact our team if you experience low water pressure by phone at 314-984-5936 during regular business hours, at 314-822-5858 after hours, or through the KirkwoodKonnect mobile app. We’ll work with you to identify the cause and find solutions.

How often is Kirkwood’s water tested for quality?
We test Kirkwood’s water daily to ensure it meets health and safety standards. For more information, view our latest water quality report.

What resources are available if my service line is confirmed to be lead?
Our Service Line Information section provides guidance on reducing lead exposure and accessing financial assistance for line replacement.

More FAQs

• Annual Water Quality Report: View our latest water quality report to learn more about safety standards.
• Backflow Prevention: Learn about backflow prevention to maintain safe water quality.
• Fire Hydrant Use Permit: Apply for a permit to use fire hydrants for approved purposes.
• Shutting Off Water: Information about how to safely shut off water for routine and emergency plumbing repairs, for winterizing, and discontinuing a utility account.
• Tap Fees: Review tap fees for new connections.
• Water Main Locates: Call Missouri One Call at 800-DIG-RITE for water main locates before excavation.
• Water Rates: Check current water rates.
• Water Service Repair Fund: Information on repair assistance for service lines.
• Water Service Specifications: Specifications for water service installations.
• Water Main Installation Specifications: Requirements for new water main installations.
• Water System Standard Drawings: Standard drawings for water system components.
• Water Conservation Tips: Discover ways to reduce your water usage and lower your bill.
• Educational Resources on Lead: Learn more about lead in drinking water, testing methods, and health impacts. EPA Lead Information.

For questions about your water service, to report an issue, or to learn more about water quality, reach out to Kirkwood Water:

For Reporting Service Issues

• During Business Hours (Monday - Friday, 7:30 a.m. - 4:30 p.m.): Call 314-984-5936 to report any service issues.
• After-Hours Emergency Service Issues: Call our emergency line at 314-822-5858 for urgent water service issues outside regular business hours.

Report a Water Concern

• Contact us at 314-984-5936 during regular hours or use the KirkwoodKonnect mobile app to report water concerns directly.

Billing Inquiries

• Phone: 314-822-5843 (Monday - Friday, 8:00 a.m. - 5:00 p.m.)
• Email: UtilityHelp@kirkwoodmo.org
• Online Payment: Pay My Bill

General Contact Information

• Phone: (314) 984-5936
• Email: KirkwoodWater@kirkwoodmo.org
• Service Line Inquiries: leadservicelines@kirkwoodmo.org
• Business Hours: Monday–Friday, 7:30 a.m. - 4:00 p.m.

Stay Informed: Sign up for water service alerts to receive timely updates on maintenance, water quality, and service changes in your area.

Clarence Patterson - Water Superintendent, 314-822-5810     patterca@kirkwoodmo.org