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Utility Billing System Upgrade – Important Information for Customers

We have successfully upgraded our utility billing software to enhance your experience and provide improved billing services. Thank you for your patience during this transition!

Key Updates & Next Steps:

âś… Payments are now available in person and online.
đź’ł Credit/Debit Auto-Pay Users: If you were previously enrolled in automatic payments using a credit or debit card, you must create a new account to re-enroll your payment method in the new system.

How to Find Your New Account Details from Your Old Utility Bill:

  • Account Number: User the digits to the right of the dash in your old account number.
  • Customer Number: Use the first five digits of your old account number.

How to Locate Your New Account Details from Your New Utility Bill:

  • Account Number: Use the Locator Number on your new bill.
  • Customer Number: Use the Customer Number on your new bill.

We appreciate your patience as we work to provide a better customer experience with our upgraded system. Thank you for being a valued Kirkwood utility customer!