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Low water pressure can be indicative of several problems or situations.  If water pressure is lower than usual at one source (faucet, tub, hose, etc.) but sufficient in the rest of the building, it is safe to assume that the fixture itself and/or the pipe feeding the fixture needs to be repaired or replaced at the property owner’s expense.  It could also be something as simple as a clogged faucet screen.  If water pressure is lower than usual over the entire building, this could indicate a water meter problem, aging or undersized plumbing (including the service line), or a significant leak on the service line.  The water department should be contacted should you experience a decrease in water pressure over the entire building.  Please call (314) 984-5936 to arrange for a time when maintenance personnel can assess the situation.  You can learn more about low water pressure by reading our checklist.

When you purchase some appliances that require water for operation (such as dishwashers), most manufacturer’s suggest that you find out the hardness of your drinking water. The hardness of Kirkwood’s drinking water is 5.5 gpg (grains per gallon).

Approximately 85% of the drinking water in Kirkwood comes from the city’s treatment plant located on Marshall Road, just west of I-270.  Water treated at this plant comes from two sources: shallow wells along the north bank of the Meramec River, and from the river itself, which is located in southwest Kirkwood.  Both source waters are blended at the plant. Most of the plant’s source water is from wells, and a much smaller percentage is from the river.  The other 15% of the drinking water consumed within the city is treated by the Missouri American Water Company, purchased by the city and redistributed to Kirkwood customers through city mains.  This water that is purchased from Missouri American Water originates from the Missouri River.  Please refer to Kirkwood Water’s Annual Water Quality Report (part 1 and part 2) for more information about your drinking water.

Underground water services to individual buildings are not owned by the City of Kirkwood, but are owned and maintained by the property owner. Underground water mains that serve entire neighborhoods are part of the city’s distribution system, and the city is therefore responsible for their maintenance.

What are my options for having my inside water meter read?

To accommodate customers’ work schedules, early morning appointments (7-8 a.m. Monday-Thursday) are available by calling Customer Service at (314) 822-5843, and Saturday appointments can be scheduled by calling the Kirkwood Water Department at (314) 984-5936. Residents can have a remote reading device installed at no cost, which would eliminate the need for having the inside meter read. To do so, call the Kirkwood Water Department at (314) 984-5936 to schedule its installation.