MARCH 7, 2007

Attendance - Committee members, Bliss, Bond, Farris, Knudsen, Spitzer were present. Staff member - Claire Budd.

Survey Responses - Numerical and percentage tabulations along with graphs prepared by Farris were reviewed and discussed. The compilation of all comments prepared by Bond were also reviewed and discussed. No significant difference was found in responses by those who had and those who had not attended council, board and or commission meetings in the last year. Generally answers to the questions were positive. Current communication tools given high marks. Responses to questions 9 and 10 were noted..

Suggested Recommendations - Based on survey responses, prior identification of communication concerns and suggestions the following first preliminary recommendations were discussed:

. Updating of web site software to include addition of e-mail capability

. Improve telephone system response capability making it more user friendly

. Improve communication for emergency situations - reverse 911 system will be tested

. Provide periodic customer service training for all employees

. Provide annual orientation sessions which include communication skills component for

all members of the council, boards and commissions

. Place city information kiosks in to central locations (possibly train depot, station plaza)

. Locate message board in front of city hall

. Conduct periodic information meeting in various locations - schools, etc.

. Provide and update monthly an information book about the city to be placed in the

Kirkwood Public Library, Chamber of Commerce, senior citizen residential facilities

Next Committee Meeting - The committee will meet again on Wednesday, March 21, at 7:00 p.m. in the lower level conference room of City Hall.

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Committee Purpose/Goals/Outcomes

Purpose - Undertake a review of the city’s communication with the public.

Goals - . Assist in strengthening and improving communication between the city and the

public

. Increase understanding of how Kirkwood functions

. Provide a non-threatening avenue for citizens, council, and officials to

interact for the greater good of Kirkwood.

. Help citizens overcome reluctance to become involved in community issues

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