Neighborhood Caretaker Alert
Response Center

Citizens can use the Neighborhood Caretaker Alert (NCA) form to anonymously notify the City of issues or concerns.  The NCA form is available in paper form only at City Hall, 139 S. Kirkwood Road; at the Kirkwood Community Center, 111 S. Geyer Road; at the Kirkwood Public Library, 140 E. Jefferson Avenue; and at ALL THREE Fire Houses (137 W. Argonne, 11804 Big Bend, and 1321 W. Essex).  If you have completed a form previously, you can find the results of your anonymous Neighborhood Caretaker Alert form here - click on the link and then enter your form number:

Kirkwood Konnect

The City has a NEW Mobile Application for all your customer service needs.  You can use it on your smart phone, on your tablet, AND on your computer (see below).  How? It's simple. In your phone or tablet's App Store, just look for Kirkwood Konnect, and download it onto your device.  It's FREE and easy to use. 

What Can You Do with KirkwoodKonnect? To name just a few...
  • Report a pothole, dead animal in the roadway, or other street issue.
  • Report a street light out or a traffic light that's not working
  • Tell us when we missed your sanitation pick-up
  • Tell us when there's an odor or taste problem with your water
  • Ask us to investigate a dead tree
  • Report tall grass or trash or debris in the yard of an unoccupied home
  • And MORE!


  • If it's an emergency, please call 911.
  • URGENT ISSUES:  If it's a power outage or you have no water, call 822-5842 for electric or 984-5936 for water (during business hours) or 822-5865 (after hours).

If you don't have a mobile device that can utilize apps, you can 
use the application here on the Website.  
Filing your own report is easy!  First, click on "Create" below.  If you are a current user, you must first log in.  If you are a new user, you will have to create an account.  (Or you can make your request anonymously by choosing "Create anonymously.")  Then, choose which kind of report or request you want to make.  Click inside the "Select a Report Type" box. A list of report types will open below the map. Choose one and select "done."  Then click on "Set Location" inside the map. Key in the address and select "Done."  Follow this process through each question and hit submit when finished.  If you need to make more than one request, you will need to refresh your page and go through the same process.