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Utility Water Meter Upgrade

Starting late-October 2014, the City of Kirkwood will be conducting a comprehensive water meter replacement program that will upgrade or replace approximately 10,340 meters to an automatic meter reading (AMR) system.  The City has hired Utility Metering Solutions (UMS) to perform this change-out.  The purpose of this effort is to upgrade the City’s water distribution system with an electronic reading capability and to replace meters that have served beyond their estimated useful life.  This upgrade project is scheduled to take approximately six (6) months. 

The following links provide additional information.

Frequently asked questions:

Q: Will all meters be replaced with new ones?

A: No, depending on the age of the meter, it will either be totally replaced or the existing one retrofitted with equipment that transmits the meter readings to a mobile device.

Q: What makes these meters different from the existing ones?

A: These automated meters eliminate the need to obtain readings directly from the meter and, therefore, improve the efficiency and lower the cost of the meter reading program.

Q: Why do we need to replace the meters?

A: As with any measuring device, meters can become less accurate as they age. Water meters have a useful life of approximately 15 years after which the accuracy will diminish.

Q: Who will install the meters?

A: Utility Metering Solutions (UMS), the contractor, will replace or upgrade approximately 10,340 water meters throughout Kirkwood beginning October 2014. The work crews will be wearing yellow vests with the logo “UMS” and driving trucks with the same logo.

Q: Will my water service be interrupted during the installation?

A: Yes, there will be a temporary service interruption, typically about 15 to 30 minutes while the meter is being replaced. UMS will attempt to notify all customers in person prior to the installation of the new meter. If not, a door hanger will be left explaining what happened during installation.

Q: Do I need to be home for the meter replacement work?

A: Residents with inside meters will need to schedule an appointment for UMS workers to access their home to change out/retrofit their meter. Residents with outside meters do not need to be home. Work will be performed Monday-Friday between 8:00 a.m. and 5:00 p.m. and on Saturday between 9:00 a.m. and 4:00 p.m.

Q: How do I schedule an appointment to replace my inside meter?

A: UMS send letters to customers who have an inside meter with the information you will need to schedule an appointment.  They may also knock on your door while they are in the neighborhood to see if it would be a good time to change your meter.

Q: How much will the meter cost me?

A: There is no charge for the new meter.

Q: Will my water bill increase?

A: Not necessarily; however, as meters age, they tend to run slower and lose accuracy over time. Depending on the age and accuracy of your existing meter, your bill could change based on the consumption associated with the new meter. The new meters will simply record consumption more accurately.

Q: How will this effect budget billing?

A: Budget billing is calculated annually based on the prior year’s usage from April through March. If you experience an increase in usage, your bill will not be affected for a full year from install date.

Q: What if there is a leak at the meter or any problems after the meter is replaced?

A: Please call the Water Department at 314-822-5842. After hours, holidays, and weekends, please contact the Police Department at 314-822-5858 and a crew will be dispatched.