Online Utility Payment System Will be Unavailable Dec 8-9 for System Upgrades
The online utility payment system will be upgraded next week. The system will be taken down at 2:00 p.m., on Thursday, December 8, and will remain unavailable for payments until the evening of Friday, December 9. This is assuming there are no unforeseen technical problems. If problems occur during the upgrade, the system may be unavailable even longer. Residents who use the online payment system are encouraged to make any payments that may be due between the 8th and the 11th prior to 2:00 p.m. on the 8th.
Once the new online system is in place, users will need to follow a set of directions when they login for the first time. Current users ("previously registered") will follow one set of directions, while new users will follow a second set. Thank you for your patience.
City Will Partner with Des Peres to Provide Dispatch Services
The City of Kirkwood will provide Fire and EMS (Emergency Medical Services) dispatching services to the City of Des Peres beginning January 1, 2017, in a new partnership that the cities anticipate will lay the groundwork for similar kinds of service-sharing agreements across the region. Kirkwood City Council approved the five-year agreement at its October 20 meeting, and the Des Peres City Council approved the agreement at its October 24 meeting. The City of Des Peres will pay Kirkwood $75,685 in 2017 for this service.
The agreement means that the City of Kirkwood will answer and dispatch all Fire and EMS calls for the City of Des Peres. This amounts to an increase of approximately 1,400 calls annually, or a 4.5 percent increase in the number of Fire/EMS calls Kirkwood dispatches. It will entail the hiring of three additional full-time dispatchers and a third dispatch station in Kirkwood’s dispatch center during peak hours. The third station will allow for one of the three dispatchers to be a dedicated Fire and EMS dispatcher.
This is an important service enhancement that will allow the City’s dispatchers to develop experience and proficiency that comes with taking these calls all the time rather than sporadically. Fire/EMS calls typically take longer, are more complicated than police calls, and require additional skills and training in Emergency Medical Dispatch (EMD), multiple-apparatus dispatch, fire ground coordination with the command post, handling emergency fire ground operations, and contacting other resources, such as utilities.
“This makes a lot of sense for both communities,” said James Silvernail, Kirkwood’s Fire Chief. “Our two cities have worked together over the years, through a mutual-aid partnership, and this is an extension of that. Partnering in this way allows us to enhance our service capability, and that is a win for both cities and positions us to potentially partner with other agencies in the future.”
When it Comes to Streets, Long-Term Planning is the City's Goal
The City of Kirkwood has for several years faced the challenge of determining how we will provide for the long-term rehabilitation and maintenance of our streets. In 2015, the City commissioned a Street Study and selected the Lochmueller Group and Payken Consulting to conduct it. A final report was prepared and submitted to the City in July 2015. Access the full report on this page of the Website, along with a list of street projects for 2016.
Wednesday, November 2: Due to issues with utility locates, work on Emmerson pavement replacement will begin on Monday, November 7.
Thursday, October 20 Update: Due to rain delays, the contractor will install the storm sewer pipe and structures along Emmerson Avenue today.
Monday, October 17 Update: Storm sewer pipe and structures will be installed along Emmerson Avenue on Tuesday, October 18, 2016. The street will be closed temporarily at times, but work crews will make the road accessible for one-way traffic as needed.
Christmas/New Year's Holiday Information
City Hall and most City offices will be closed on Friday, December 23, and Monday, December 26, for Christmas and on Monday, January 2, for New Year's. Most offices will be open for normal business hours December 27 through December 30. Sanitation is unaffected on both holidays.
~ The Ice Rink will be closed on Christmas Day, but there will be public skating times on all other days. Check the website for times: www.kirkwoodmo.org/IceRink.
~ The Community Center will be closed December 23 thru 26 and will have reduced hours December 27 thru 30. It will also be closed December 31 thru January 1, but will be open on Monday, January 2.
Greentree and Emmenegger Park Repairs Ongoing a Year Later
Many of the repairs to Greentree Park made necessary by the flooding that occurred in December 2015 have been completed. Repairs to the restroom facility located near the boat ramp are finished, including electrical systems and roofing for the building. Replacement of the scoreboard and associated electrical service has been completed, as well as repairs to the electrical system serving the press box. New bleachers and goalposts have been acquired and installed. The major task remaining in Greentree Park is the replacement and relocation of the control system for the athletic field light system. That project is underway and should be completed in a month or so.
Emmenegger Park repairs are still underway. Due to erosion of the river bank at its location, the pavilion located in Emmenegger has been taken down. The decision about where to locate a new pavilion will depend on the outcome of an effort to relocate major utility supply lines exposed by the flood. A request to FEMA (Federal Emergency Management Agency) to provide assistance to protect the banks of the Meramec River in the park was recently denied, leaving any effort to repair the bank in the park unfunded.
To date the City has received just over $176,000 in insurance settlements and FEMA grants to repair the damage from the flood in the two parks. In addition to staff labor costs for clean-up, a total of just over $124,000 has been spent to repair the damage (this figure does not include possible future costs to replace the Emmenegger pavilion).
Kirkwood Electric is in the process of converting to an advanced metering system that will eliminate manual meter reading each month and provide timely power usage date to customers. Installation of meters is expected to begin in January 2017. It will take up to a year to complete. Therefore, customers will be notified in several ways. First, all customers will receive a letter in November explaining the change. Next, about a month before installation, the affected customer will receive a door hanger announcing the coming installation. Finally, customers will receive another door hanger on the day of installation, informing them that the work has been completed.
This new technology will allow customers to see what their power usage is, and it will allow Kirkwood Electric to determine almost immediately when a power outage occurs and where. To help Kirkwood Electric customers understand the process better, a set of Frequently Asked Questions has been developed. You can access it here on this website.